How long does postage take?
If ordered before 11am your order will be dispatched on the same day. We can assure you that Cakers offer the fastest possible pack & delivery available. Please see our Shipping page for further details.
Can I add items to my online order?
If you have forgotten some items and would like to add to your order please reply to your confirmation email with the items you would like to add. You will be emailed back with a payment link for the extra items.
- If your order has already been packed we will not be able to add to your order.
- Adding to your order may delay your dispatch beyond advertised times.
- Adding bulky/heavy items to your order may increase your postage costs.
- Adding to your order cannot be guaranteed as it is difficult to locate and alter orders within our pick/packing process.
What time will my item be delivered?
Unfortunately after the order is picked up by our courier, we are unable to determine delivery times. Whilst we can assure quick dispatch from our store, it is best to get in touch with the courier for further delivery information.
You can find your courier information in your emailed shipping confirmation. This will include a tracking number and link to the couriers website.
It is the responsibility of the customer to contact the courier for shipping information.
What kind of payments do you accept?
Our secure online payment gateway accepts:
- All major credit cards via Stripe
To reduce errors, we do not take payments over the phone for orders requiring postage.
If you are having trouble checking out via our website. Please call 02 42569285 or email email@example.com
Do you offer wholesale or trade accounts?
Yes, we offer both wholesale (business to business) and trade accounts (ABN holders).
You can apply for a Trade account here. Please ensure you have created an account prior to filling out the application.
If you are interested in reselling our products (wholesale), please email firstname.lastname@example.org with your business information.
My parcel hasn't arrived, what do I do?
If you have any problems with your delivery, please check the shipping confirmation email where you will find you tracking number and courier info. Your first point of contact should be the courier.
We cannot make enquiries on your behalf, this must be done by the customer.
If you need further assistance please email email@example.com with your order number and detailed message.
What is the Best Before date on my item?
If you require long dates, please request this in your order notes and we will try to accommodate, you will be contacted if extended dates are unavailable.
Stock with 2+ months are considered acceptable.
Do you offer classes?
Yes we do. You can find a current list of classes on our website. These are continually updated and vary in skill level, price, duration and design.
You can find class information and book online via our Classes page.
Do you post to my country?
Yes, we offer worldwide shipping via our website. Price will be based on the order weight & location and is automatically calculated at checkout. Please see our Shipping page for further details. All orders come with tracking.
Are you open to the public?
Yes, all retail locations are open to the public. You can find our trading hours on our Contact page.
How long does a custom cake topper take?
- Generic designs are produced in 1 business day.
- Custom designs have an urgency choice of 1-2 days, 3-5 days, 7-10 dayswhen ordering.
All toppers are posted via Express.
Toppers are excluded from our same day delivery service.
When will you have an item back in stock?
We order frequently from our suppliers, to be notified when the item is back in stock please fill out the "notify my when back in stock" link on the product. You will receive an automated email when it arrives.
When will my order be ready to Pickup?
Online orders who choose Pickup will be ready approx 2-3 hours after ordering.
There is a mistake on my online order, what do I do?
Please take a photo of the entire contents of your order, including invoice, products and packaging.
Email firstname.lastname@example.org with a description of the problem and photos. We will investigate the matter (packing video footage and stock movements) and get back to you.
Can I cancel my shipping order?
You are able to cancel your order prior to dispatch for a full refund. However, If your order has progressed to our picking & packing phase, you will be charged a 10% restocking fee. This covers staff time and packing materials.
Can I cancel my store pickup order?
You are able to cancel your order prior to collection for a full refund. However, If your order isn't collected within 30 days from purchase date, you will be charged a 10% restocking fee. This covers staff time and packing materials.
Can I return an item?
We accept returns for exchange or refund within 10 days from sale date (excludes sale items, food items and seasonal items).
All postage costs are the responsibility of the customer unless product fault or incorrect item.