FAQ

How long does postage take?
Your order will be dispatched on the same day you order. All orders are sent via Express as standard. We can assure you that we offer the fastest possible pack & delivery available. Please see our Shipping page for further details.

What time will my item be delivered?
Unfortunately after the order is picked up by our courier, we are unable to determine delivery times. Whilst we can assure quick dispatch from our store, it is best to get in touch with the courier for further delivery information.
You can find your courier information in your emailed shipping confirmation. This will include a tracking number and link to the couriers website.

Can I pay over the phone?
Whilst we can take phone payments for Pick Up orders, we require all Postage orders to be processed through our website. This is to avoid errors with address, products and postage costs.
If you are having trouble checking out via our website. Please call 02 42569285 or email orders@cakerswarehouse.com.au

Do you offer wholesale or trade accounts?
Yes, we offer both wholesale (business to business) and trade accounts (ABN holders).
You can apply for a Trade account here. Please ensure you have created an account prior to filling out the application.
If you are interested in reselling our products (wholesale), please email admin@cakerswarehouse.com.au with your business information.

My parcel hasn't arrived, what do I do?
If you have any problems with your delivery, please check the shipping confirmation email where you will find you tracking number and courier info. Your first point of contact should be the courier.
We cannot make enquiries on your behalf, this must be done by the customer. If you need further assistance please email orders@cakerswarehouse.com.au with your order number and detailed message.

Can I add items to my online order?
Yes, please place a second order and choose Store Pickup Albion Park Rail (main warehouse). This is not guaranteed as your order may already be packed or we may not see your additional order. Please contact the store via phone  02 42569285 or email orders@cakerswarehouse.com.au to notify us of your request.
Excess charges may apply if you exceed the price quoted in your original order.

Do you offer classes?
Yes we do. You can find a current list of classes on our website. These are continually updated and vary in skill level, price, duration and design.
You can find class information and book online via our Classes page.

What kind of payments do you accept?
We use a secure PayPal Express and ZipPay checkout via our website. PayPal offers the option of PayPal or Credit Card payments which are offered at checkout. You can also use ZipPay (buy now, pay later) payment option.

Do you post to my country?
Yes, we offer worldwide shipping via our website. Price will be based on the order weight & location and is automatically calculated at checkout. Please see our Shipping page for further details. All orders come with tracking.

Are you open to the public?
Yes, all retail locations are open to the public. You can find our trading hours on our Contact page.

How long does a custom cake topper take?

- Generic designs are produced in 1 business day.
- Custom designs have an urgency choice of 1-2 days, 3-5 days, 7-10 dayswhen ordering.
All toppers are posted via Express.

When will you have an item back in stock?
We order frequently from our suppliers, to be notified when the item is back in stock please fill out the "notify my when back in stock" link on the product. You will receive an automated email when it arrives.

When will my order be ready to Pickup?
Online orders who choose Pickup will be ready approx 2-3 hours after ordering at Albion Park Rail, 2 days for other locations.

There is a mistake on my online order, what do I do?
Please take a photo of the entire contents of your order, including invoice, products and packaging.
Email orders@cakerswarehouse.com.au with a description of the problem and photos. We will investigate the matter (packing video footage and stock movements) and get back to you.

How do I cancel my order?
You are able to cancel your order prior to dispatch for a full refund. However, If your order has progressed to our picking & packing phase, you will be charged a 10% restocking fee. This covers staff time and packing materials.

Can I return an item?
Cakers Warehouse do not offer refunds for change of mind.
Refunds only applicable if there is a product fault or mistake on our behalf.
Please email orders@cakerswarehouse.com.au for further details.
We accept exchanges within 10 days of purchase, online orders must pay all freight costs associated with exchanging an item.
Refunds and Exchanges are not available on food products.