Shipping Information

Thank you for shopping with Cakers Warehouse. Below you'll find everything you need to know about dispatch times, shipping options, delivery estimates, tracking, order changes and our shipping policies.

Use the contents below to jump directly to the information you're looking for.

Contents

• Shipping at a Glance
• Dispatch Times
• Shipping Options
• Free Shipping
• Transit Times
• Tracking Your Order
• Adding to Your Order
• Delivery Information
• Damaged Parcels
• Oversized & Remote Deliveries
• International Shipping
• Order Cancellations
• Need Help?

🚚 Shipping at a Glance

• Same business day dispatch on eligible orders placed before 10:00am (Platinum Shipping before 7:00am).
• Standard, Express and Platinum Shipping available.
• Free Standard Shipping on eligible orders over $200.
• Tracking is included with every order.
• Orders are dispatched from Albion Park Rail, NSW 2527.
• International shipping available worldwide.
• Dispatch times may vary during storewide sales, peak periods, public holidays, pre-orders and made-to-order products.

📦 Dispatch Times

Orders placed before 10:00am (AEST) on business days are generally dispatched the same day.

Platinum Shipping orders must be placed before 7:00am.

Please allow additional processing time during:

• Storewide sales
• Peak trading periods
• Public holidays
• Long weekends
• Pre-order items
• Manufactured products

While we always aim to dispatch on time, dispatch times are estimates only and may occasionally be extended.

🚛 Shipping Options

Standard Shipping

• Australia-wide
• Approx. 3–7 business days
• Same-day dispatch before 10:00am
• Tracking included
• Shipped via Australia Post, StarTrack or TNT

Oversized items, residential delivery fees, rural surcharges and PO Box limitations may apply.

Express Shipping

• Australia-wide
• Approx. 1–3 business days
• Same-day dispatch before 10:00am
• Tracking included
• Sent via Australia Post, StarTrack or TNT

Delivery times are estimates only and cannot be guaranteed.

Platinum Shipping

Available to selected Sydney, Illawarra, Southern Highlands and Shoalhaven suburbs.

• Flat rate $24.95
• Unlimited weight
• Orders before 7:00am
• Same-day or overnight service
• Tracking included

Business deliveries are prioritised by the courier and residential deliveries may occur the following business day.

Although we guarantee prompt dispatch, same-day delivery cannot be guaranteed as delivery schedules remain under the courier's control.

Customers ordering after 7:00am are not eligible for Platinum dispatch and postage will not be refunded.

Sydney Same Day & Overnight Zones
Illawarra Same Day & Overnight Zones
Shoalhaven Overnight Zones
Southern Highlands Overnight Zones

🎁 Free Shipping

Eligible orders over $200 qualify for Free Standard Shipping.

Free Shipping applies to eligible merchandise only and excludes:

• Classes
• Event bookings
• Digital products
• Gift cards
• Service fees

Oversized items, remote area surcharges, residential fees and PO Box limitations may still incur additional freight charges.

Customers can upgrade to Express Shipping during checkout.

⏱ Transit Time Estimates

Orders are dispatched from Albion Park Rail, NSW.

Estimated delivery times:

• Platinum Shipping – Same day / Overnight (selected areas)
• Express Shipping – 1–3 business days
• Standard Shipping – 3–7 business days
• International Express – Approximately 4–7 business days (excluding customs)

Delivery estimates are provided by our shipping partners and are not guaranteed.

📍 Tracking Your Order

Every order includes tracking.

Once your order has been dispatched you will receive a tracking email.

If you haven't received your tracking information, please check your spam or junk folder before contacting us.

Customers are responsible for monitoring their tracking and contacting the courier directly regarding delivery updates.

If you require further assistance, please reply to your order confirmation email or contact orders@cakerswarehouse.com.au.

➕ Adding to Your Order

Forgot something?

Reply to your order confirmation email with the items you'd like to add.

Please note:

• We cannot guarantee additions to existing orders.
• Orders already packed cannot be modified.
• Adding products may delay dispatch.
• Additional freight charges may apply if extra items increase the parcel size or weight.

🚪 Delivery Information

Authority to Leave (ATL)

Authority to Leave is applied to all parcels.

Please choose a delivery address where someone is available if you do not wish your parcel to be left unattended.

Cakers Warehouse is not responsible for theft, weather damage, storage fees or re-delivery charges once the parcel has been delivered according to the courier's ATL policy.

📦 Damaged or Delayed Deliveries

Every order is packed carefully before leaving our warehouse.

However, once collected by the courier we cannot control:

• Parcel handling
• Transit conditions
• Heat exposure
• Courier delays

This includes products such as:

• Chocolate
• Frozen products
• Cake boards
• Lollipops
• Packaging

If your parcel arrives damaged, please email orders@cakerswarehouse.com.au with photographs so we can assist where possible.

📏 Oversized & Remote Deliveries

Some products are classified as oversized due to their dimensions.

Oversized items may incur additional freight charges.

If additional shipping charges apply we will contact you before dispatch to discuss:

• Paying the additional freight
• Removing oversized items
• Cancelling the affected items

Customers in remote areas may also incur courier surcharges.

Where couriers cannot deliver directly, parcels may be redirected to your local Post Office.

🌏 International Shipping

We ship worldwide.

International Express Shipping includes:

• Tracking
• Weight-based pricing
• Location-based pricing

Estimated delivery time:

Approximately 4–7 business days, excluding customs clearance.

Import duties, taxes and customs fees remain the responsibility of the purchaser.

❌ Order Cancellations

Orders cancelled before dispatch incur a 10% cancellation fee.

This covers:

• Printing
• Picking
• Packing
• Order processing

The fee will be deducted from your refund.

💬 Need Help?

If your question hasn't been answered above, we're here to help.

Please reply to your order confirmation email or contact orders@cakerswarehouse.com.au and our team will be happy to assist.

For the fastest response, please include your order number in all correspondence.