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Terms and Conditions


Postage

Express Post only 9.95 up to 5kg - additional $1 per kg above that.
Orders are never sent via standard shipping, express only.
All domestic orders come with Tracking & Authority to leave.
We will not be liable for storage charges, lost/stolen orders & re delivery fees.
Orders being sent to PO boxes will incur a $9.95 storage fee (as charged to us by Aus Post). Customers will be contacted via email for storage fee invoice or alternate address.

Some Large or Heavy items (as indicated in product description) may have limited postage, we will contact you immediately if there are any issues.

Customers living in remote areas (decided by courier) may incur fees which are charged to us by the courier. You will be contacted if this is the case.

International Shipping

International Shipping from $1.95
 - based on weight/zone calculated at checkout.
All orders are sent via Air - New Zealand 3-5 days, Asia Pacific & Western Europe 5-12 days, North America & Middle East 7-12 days, Rest of world 8-14 days.
International orders under 1.5kg come with a 'No Tracking/Support' option. If chosen, this service cannot be tracked and no support can be given from our staff. We do offer a tracking option on all International orders and we do recommend this for security and service reasons. International orders are posted 1-2 days per week as per courier requirements, please allow for this when ordering.

Ordering & Dispatch

Cakers send via Express ONLY - This guarantees the fastest possible delivery for our customers.
Orders placed before 10am Mon-Fri are guaranteed same day dispatch. We continue to pack/post orders through the day and will always do our best to post ASAP. If there are any questions or issues holding up your order, we will contact you immediately via phone or email prior to dispatch.
Please be aware that in extreme cases or public holidays this is not possible.
All orders will be sent through Startrack Express, TNT Overnight, Toll Priority, Direct Freight Express & Aus Post Express. You can check your expected transit times on their website from our 2527 Albion Park Rail address.
PO Boxes are excluded from standard $9.95 shipping rates.
Whilst we can ensure that we will ship your order on time, we cannot guarantee delivery days, dates or times. Once your order is dispatched from our store, we have no control of external issues that may arise. We will not be held liable for any late deliveries but will always do our best to help where possible. Please order your items well before they are needed to avoid any issues that may arise.
All orders have a tracking number, which you will receive via email. Please use this to keep track of your order and expected delivery times.

We also offer in store Pickup during our standard opening hours. If you wish to pick up your online order please select the ‘Pickup’ option when checking out at your preferred store. Albion Park Rail Pickup is same day, other stores are 3-5 business days excluding weekends.
Please have your receipt or order number with you for verification purposes.

Some products are Pick Up in store only, as they are either too large to post with standard products or require refrigeration.

Opening Hours

Mon, Wed, Thur, Fri 9am - 5pm
Tuesday 9am - 6pm (late night)
Sat 9am - 1pm
Sun Closed

Returns

We happily exchange goods within 10 days of purchase, provided they have not been opened and are in original packaging. The customer must pay all postage unless there has been a mistake on our behalf, in which case we will cover all postage costs. We cannot accept the return of food products.
Refunds only applicable if there is a manufacturing or product problem.
Please contact us on 02 42569285 if you would like to return an item.

Payment

We accept all credit cards and PayPal via our secure payment gateway.
Customers bank details will never be stored on our systems to ensure your details are not compromised.
We also accept over the phone payments, please call 02 42569285 if you would like to do so.

Naked Cakes

All undecorated cakes are baked to order at Delaney’s Cakes.
As nothing is frozen, we require a few days notice to bake your custom cake. Please ensure the following criteria are met when ordering:
Orders must be placed by 9am Monday the week of pick up at the latest. If you miss this deadline, please phone the store and we will do our best to help.
Please confirm date required in notes during checkout.
Pick up is available in store only on Thursday after 9am at all stores.
All cakes come in a box, if you require larger display boards please purchase separately.

Classes

All classes booked Online requires full payment, if you wish to start a payment plan please call or see in store. Final payment for payment plans is due 7 days prior to the class. Final payment is the sole responsibility of the customer, if not made by the due date, the class may be cancelled with no refund. If redeeming a gift voucher, you must present your voucher in store or voucher number over the phone. If you are unable to proceed with the class, 14 days notice is required in order to change to another date. Changes to dates are only available if discussed with Cakers Warehouse staff and will depend on availability. You may also find someone else to take your booking. No refunds will be given to any cancelations under 14 days to class date. We also cannot accept responsibility for students change in personal circumstances or sickness. If for any reason the class is cancelled on behalf of Cakers Warehouse, full refunds will be given if unable to attend a later date.

The decision to cancel or transfer a class is left up until 48 hours prior to class commencement to maximise chances of reaching minimum student numbers. You will be contacted via text message or phone call 24 hours prior to your class for confirmation, cancellation or changes.
Cakers Warehouse often take photos during classes which are featured on our website and Facebook page. If you do not wish to be photographed, please let one of the staff know prior to your class.
All designs taught as part of Cakers Warehouse Classes remain the property of Cakers Warehouse and may not be reproduced in part or in full for teaching purposes. Students are expected to behave in a polite and considerate manner towards both our staff and fellow students. Any student who, in the sole opinion of Cakers Warehouse staff, is in breach of this may be asked to leave the class. Please contact us on 02 42569285 or email info@cakerswarehouse.com.au for more information.

We offer private classes at $100/hour for the first 3 hours, $50/hour after that.
Please contact us if you are interested and we can discuss designs, times etc.

Gift Cards

Cakers Warehouse offer Online Gift Cards from $25 to $500, as well as In Store Gift Cards for any amount over $30.
You can shop with freedom, spending your credit on anything you like, including classes and sale items.
Online Gift Cards are to be used Online Only.
In store Gift Cards are to be used In Store Only.
Please be aware when purchasing Gift Cards, how the recipient will be spending (online or in store) and purchase accordingly.
Both Online and In Store Gift Cards do not need to be spent all at once. Use your card as many times as you like until the credit is spent.
Gift Cards have no expiry.

Loyalty

Cakers Warehouse has a loyalty program offering a huge 5% back on all products (excluding classes, undecorated cakes and sale items). You also receive members only specials and pre sale offers.
Each sale will earn you 5% in loyalty points. These points will add to your account until you wish to spend them. Your points never expire and can be spend on anything you like without limitation.
Eg. Spend $100 and earn $5 store credit.
There is a $30 sign up fee, this gives you a lifetime membership. You will receive a VIP account and a Cakers loyalty card.
There is no renewal and no further fees.
Currently you cannot use loyalty cards online. However, you can earn points, purchase products and book classes over the phone and in store using your loyalty card.